All Scheduled Dates
This January Cohort will meet on the following Fridays from 10:30am-1:30pm:
- January 8
- January 22
- February 5
- February 19
- March 5
- March 19
Applications open soon
Course Type
Multi-Session
Course Length
18 hours
QUESTIONS?
Email [email protected]
ATTENDANCE POLICY
We expect participants in the Academy's cohort-based courses to attend all course sessions. Each session builds on prior weeks. Attending and contributing consistently will enrich your experience and that of your peers.
To receive a certificate of completion, we ask that participants attend and engage in at least five of six sessions, complete between-session practices and reflections, submit a supervisor self-assessment, and complete a post-course survey.
Care-Centered Supervision
Part of a Trauma-Informed Supervision Learning Path
DESCRIPTION
This course helps supervisors cultivate a grounded and caring presence, along with specific relational skills, to enact trauma-informed principles.
Supervisors in NYC non-profit care settings play a critical role in shaping staff experiences and retention, workplace culture, psychological safety, and the quality of care. They are often called upon to support others through complex challenges – including the impacts of persistent systemic inequities - while navigating significant challenges themselves.
This course builds on Foundations of Care to support supervisors in further strengthening practices that protect from stress and trauma impacts, while developing knowledge and skills that strengthen your relational work with supervisees and others.
This highly interactive course combines instruction, self-reflection, group discussion, skills practice, and activities to apply in your work. Learners will meet bi-weekly for a total of six 3-hour live sessions (18 hours total live instruction). Between each session, you can expect to spend up to 2 hours applying a specific practice in your work and noting your observations of that experience.
Through a combination of interactive live sessions and practices between sessions, supervisors will be better equipped to:
- Critically examine the supervisor role in light of challenges that you and your staff face, along with research and practices that support learning, healing, and growth
- Model and share practices to center the nervous system, connect to values and purpose, and affirm strengths (your own and others’)
- Understand and manage power dynamics in supervisory relationships
- Counter threats to psychological and emotional safety, including bias, discrimination, and microaggressions, with practices to increase safety and equity
- Explore accountability from a trauma-informed lens
- Practice concrete strategies and skills, including:
- The PAGE (purpose, attunement, goal, emotions) Method for managing emotional reactivity and strengthening communication
- A Motivational Interviewing inspired framework for effective feedback
- A Dialectical Behavior Therapy inspired framework for advocacy
By cultivating a grounded and caring presence and relational skills, supervisors can contribute to healthier work environments for themselves, their supervisees, and ultimately the clients that you serve.
LEARNING PATH
Care-Centered Supervision is the second course in a trauma-informed supervision learning path. This learning path supports supervisors to become proficient in a range of trauma-informed practices, so you can in turn model and share these with supervisees. These courses have been developed, tested, and refined with input from a cross-section of staff and supervisors from NYC community-based organizations (CBOs) and city agencies.
Academy courses center care for the well-being of helpers as foundational elements of trauma-informed care. We aim to address the high levels of stress, trauma, and loss experienced by NYC non-profit providers and the communities they serve. This includes experiences of collective trauma; historic and intergenerational trauma; race-based trauma; and, vicarious or secondary trauma.
Pre-requisite: Care-Centered Supervision is open to supervisors who have completed the Academy course, Foundations of Care. Foundations of Care helps supervisors center their own wellness and purpose before focusing on supervisory interactions. While there are many paths to cultivate skills for self-awareness, self-regulation, and radical imagination, we ask supervisors to complete Foundations of Care before Care-Centered Supervision to access shared practices, concepts, and language. Learners may enter Foundations of Care with a range of relevant prior experience; every learner’s background and insights will enrich these courses.
WHAT TO EXPECT
This interactive course integrates research-based frameworks, tools, and skills with time for practice, reflection, and discussion. Live sessions will meet bi-weekly so supervisors have time to absorb and apply skills and concepts between sessions. After each live session, supervisors will be guided to practice and reflect on specific strategies. This will include regular self-care practices, trying new practices in your work, seeking input from others at your organization, and reflective writing exercises.
During live sessions, you can expect a mix of instruction; reflection; discussion in small and large groups; group brainstorming; and, practicing new skills.
To fully engage with the course material and cohort members, participants are asked to:
- Join from a quiet, private space.
- Use a desktop or laptop computer with updated Zoom. Due to the interactive nature of this course, it is not possible to participate from a mobile phone.
- Join and stay on camera for the duration of the session.
COURSE OUTLINE
Session 1: Lived Experience and Cultivating Well-being
Participants will:
- Define trauma and its impacts
- Explore research related to trauma healing
- Begin to consider how lived experiences shape stress, trauma, healing, and expertise in the NYC human services workforce
- Revisit and renew your personal care practice; prepare to share care practices with staff
- Counter negative self-beliefs (within yourself and with supervisees)
Session 2: Relationship to Power and Trustworthiness
Participants will:
- Consider power dynamics in the supervisory role
- Explore how stress and trauma can impact relationships to power and trust
- Discover strategies for healthy expressions of power and power sharing
- Apply a “BRAVING” framework to increase trust in supervisory relationships
- Prepare to complete a supervisor self-assessment
Session 3: Building Psychological and Emotional Safety
Participants will:
- Apply the PAGE Method (Purpose, Attuned, Goals, Emotions) to navigate difficult interactions
- Define psychological and emotional safety in the workplace and their relationship to equity
- Explore supervisor behaviors that promote equity and contribute to psychological and emotional safety
Session 4: Feedback and Accountability – Part I
Participants will:
- Explore considerations around accountability, including: valued behaviors, behaviors of concern, balancing staff and client needs, and managing the discomfort of holding someone accountable
- Practice a Motivational Interviewing inspired framework to strengthen reflective listening and give effective feedback
- Prepare to implement a “Mindful Feedback” self-reflection form
Session 5: Feedback and Accountability – Part II
Participants will:
- Practice a Motivational Interviewing inspired framework to strengthen reflective listening and give effective feedback (continued)
- Explore and apply the DEAR MAN method (describe, express, assert, reinforce; mindful, appear confident, negotiate) to express needs, set boundaries, advocate, and navigate conflicts or challenging conversations
Session 6: Complexity, Creativity, and Visioning
Participants will:
- Explore ways stress and trauma can limit creativity, visioning, and our capacity to hold complexity, along with ways to nurture these capacities
- Identify commitments that connect you to your values and vision, even as you navigate multiple crises
ELIGIBILITY
Pre-requisite: Care-Centered Supervision is open to supervisors who have completed the Academy course, Foundations of Care.
This course is for supervisors in NYC non-profit care settings, which include community-based organizations, government agencies, or public hospitals that deliver non-profit social services or behavioral health care in NYC. It has been especially designed for supervisors who:
- Supervise one or more direct care staff. Direct care staff means any person who regularly interacts with or provides services to the community members your organization serves, including front desk or security staff.
- Hold a middle manager role:
- You both supervise staff and report to a more senior supervisor, manager, director, or executive
- You may be charged with implementing programs or policies that you did not design
HOW TO APPLY
Applications for the January Cohort will open soon and will be announced through our mailing list.
Please reach out to [email protected] with any questions.